PANJI ZAMAN SECURITY
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PANJI ZAMAN SECURITY

Customer Relations Officers (CRO)

A warm welcome. Efficient assistance. Professional service.

Our CRO personnel support your front-of-house experience through visitor assistance, lobby coordination, enquiries and clear communication with building management.

Explore the job scope
Panji Zaman CRO visitor assistance and reception operationsPanji Zaman CRO visitor assistance and reception operationsPanji Zaman CRO visitor assistance and reception operationsPanji Zaman CRO visitor assistance and reception operationsPanji Zaman CRO visitor assistance and reception operations
Visitor assistance · Reception service · Lobby coordination

Our duty objective

Ensure every visitor, client and occupant receives friendly, efficient and professional service through lobby management, visitor assistance, enquiry handling and information coordination with building management.

Job scope

Nine responsibilities. One dependable service.

01

Customer Service

  • Welcome visitors, clients and building occupants warmly and professionally.
  • Provide assistance, directions and building information.
  • Ensure every visitor receives attentive service.
  • Maintain the professional image of the company and building management.
02

Visitor Management

  • Assist with visitor registration and verification.
  • Provide directions to offices, floors and building facilities.
  • Help visitors contact their host or the relevant department.
  • Ensure visitor entry procedures are followed.
03

Lobby Management

  • Keep the lobby and reception counter organised.
  • Monitor visitor movement and help manage lobby congestion.
  • Support smooth movement around lifts and building entrances.
  • Report defects or unsafe conditions in the lobby.
04

Enquiries & Complaints

  • Receive enquiries, feedback and complaints from visitors and occupants.
  • Provide accurate information according to building procedures.
  • Refer complaints to the relevant department or management team.
  • Follow up when required.
05

Building Operations Support

  • Help coordinate visitor movement during events and meetings.
  • Assist older people, persons with disabilities and anyone needing support.
  • Help building management communicate information to visitors.
  • Notify the relevant parties of facility disruptions.
06

Emergency Assistance

  • Guide visitors during emergencies according to site procedures.
  • Help direct visitors to exits or assembly points.
  • Notify security personnel and building management of emergencies.
  • Help maintain order in the lobby while prioritising personal safety.
07

Daily Reporting

  • Record daily activities and important matters during duty.
  • Report complaints, defects and unusual occurrences.
  • Provide concise reports to supervisors or management.
  • Complete a clear handover when shifts change.
08

WatchSentra Digital Operations

  • Record attendance through WatchSentra.
  • Submit defect or complaint reports according to assigned access.
  • Record incidents and operational information relevant to the role.
  • Keep all submitted records accurate and up to date.
09

Appearance, Ethics & Professionalism

  • Wear a complete, neat uniform that reflects the corporate image.
  • Communicate courteously, clearly and professionally.
  • Protect the confidentiality of client, occupant and visitor information.
  • Do not leave the counter without permission or relief.
  • Avoid excessive personal phone use and activities that interfere with duty.
  • Follow client procedures and management instructions.

The final deployment scope, reporting arrangements and site instructions are agreed with the client according to the premises and operating requirements.

Create a welcoming front-of-house experience.

Discuss your reception, visitor flow and service requirements.

Discuss Your Requirements

Our Certificates

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