Our control room operators monitor CCTV and relevant alarm systems, coordinate security personnel and maintain clear operational records according to site procedures.
Maintain continuous building security monitoring through CCTV surveillance, alarm systems, security personnel communication, emergency coordination and systematic reporting to help protect occupants, visitors, assets and building facilities.
Job scope
Ten responsibilities at the heart of site monitoring.
01
CCTV Monitoring
Monitor CCTV cameras continuously throughout the shift.
Identify suspicious activity, intrusion and security threats.
Check that the CCTV system is functioning properly.
Report camera defects, missing recordings and system disruptions to the relevant parties.
02
Control Room Management
Keep the control room operational, organised and secure.
Restrict control room access to authorised personnel.
Check that communication and monitoring equipment is in good condition.
Do not leave the control room without permission or relief.
03
Alarm Monitoring
Monitor relevant fire, security and building alarm systems.
Identify alarm activation locations using the monitoring panel.
Direct security personnel to inspect the location.
Report activations to building management according to SOPs.
Record activation times, actions and inspection outcomes.
04
Communication & Personnel Coordination
Operate radios, telephones and official communication channels.
Receive and relay information to personnel on duty.
Monitor patrol status and security personnel movements.
Coordinate personnel assistance during emergencies or unusual incidents.
05
Incident & Emergency Management
Receive incident reports from security personnel or building representatives.
Monitor the situation through CCTV where camera coverage is available.
Activate emergency communication procedures according to SOPs.
Notify the head guard, building management and authorities when required.
Record the incident timeline and actions taken.
06
CCTV Recording Management
Assist with recording searches and reviews on authorised instructions.
Ensure requests for copies of recordings are approved.
Record the date, time, camera location and purpose of review.
Do not copy, share or disclose footage without permission.
Protect confidentiality and follow data protection policies.
07
Building Systems & Facility Monitoring
Monitor security systems and facilities connected to the control room.
Receive reports of defective lifts, access doors, lights and other facilities.
Notify maintenance teams or building management of defects.
Record system disruptions and follow-up actions.
08
Daily Records & Reporting
Record important activities in the logbook or digital system.
Prepare reports on incidents, alarms and system disruptions.
Keep reports accurate, complete and up to date.
Provide a clear handover to the incoming shift.
09
WatchSentra Digital Operations
Record attendance according to company procedures.
Monitor patrol status within assigned access permissions.
Record incidents, defects and operational activities.
Update daily reports through WatchSentra.
Notify supervisors of patrols not completed according to schedule.
10
Discipline, Confidentiality & SOP Compliance
Wear the complete uniform and maintain a professional appearance.
Do not sleep, play games or carry out activities that disrupt monitoring.
Avoid excessive personal phone use while on duty.
Do not allow unrelated individuals to access security systems.
Keep camera locations, footage and building security information confidential.
Follow client SOPs, supervisory instructions and company policies.
The final deployment scope, reporting arrangements and site instructions are agreed with the client according to the premises and operating requirements.
Plan your control room support with us.
Discuss monitoring coverage, duty hours and reporting requirements.
